At Glennon & Associates we recognise the skill of quality and professional claims handling as the most
valuable asset in determining the outcome of a case.

Experience, knowledge and pragmatic handling ultimately determine the success or failure of any case, of
any portfolio, or of any account.

Claims handling builds the bridge between initial accident investigation and the ultimate end result - i.e. the
cost factor. Quality handling must incorporate the wide ranging values of control, knowledge, expertise,
efficiency and most importantly, realism and pragmatism.

Pragmatism requires the ability to satisfy a Policyholder without being drawn from a position of objectivity
in relation to current legislation, precedent and the final arbitrators - the Judiciary.

Pragmatism requires the ability to build a case, to gather evidence, to provide witnesses, to assess the
witnesses and when fighting that case, win that case.

Pragmatism requires the ability to relate a liability situation to the financial value of a case and effect
commercial decisions accordingly.

Pragmatism requires the ability to foresee the end result, to turnover cases at an early stage and thus, maximise
cost efficiency.