At Glennon & Associates we recognise quality administration provides the key to control and maintain a
quality claims investigation, claims handling, litigation and fund management service.

Our Board of Directors brought together the vital skills for any modern progressive company in; sound
financial management, up-to-date information technology systems and long years of proven and
successful liability claims experience.

Day to day our Company ensures a quality and efficient service with the benefit of the following
operational systems:

	Individual instructions are acknowledged on the date of receipt
	Brokers are contacted on the date of instruction
	Plaintiff Solicitors, Co-Defendants, Third Parties are responded to on the date of instruction
	Medical Reports are commissioned with immediate effect
	The provision of Liability Reports is monitored on a weekly basis and in relation to the date of instruction
	All cases - estimates, negotiations, medicals, up-dates, reminders - are reviewed on a six weekly basis controlled by our management information system
	All litigation is tracked between jurisdiction and location countrywide
	Our management information system actively monitors all cases to negotiation or trial to bring about early remedy and closure
	All policy excesses are tracked within the Fund Management System
	All VAT recoveries are monitored and pursued.